Cosplay Lenses accepts returns within 10 days of delivery provided that:
1) All items are unused and returned in their original packaging without damage
2) Return postage is made by Australia Post with valid tracking number and postage cost covered by buyer.
3) The return is reasonable, fair and not abused
(For example, it is considered fair/reasonable to return 1-2 pairs due Australia Post extended delay whereby the lenses arrived after the event (cosplay expo, wedding, etc.) which the lenses were required for. However, it would be considered unfair/unreasonable to just because there is a sudden change of heart)
4) The return is authorised by us after contact has been made
Upon receipt of returned goods, a store credit will be issued.
For genuine cases of faulty goods, returns can be made within 14 days of delivery for a full refund, replacement or store credit, depending on the circumstances fair to both parties. Contact must be made within 14 days with valid proof. For goods confirmed faulty which is not caused by the fault of the buyer, we will cover the return postage cost. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.