Frequently Asked Questions (FAQ)
Do you ship to my country?
Yes, we ship to all countries worldwide and we will always do our best to ship out as soon as possible (usually within 1-3 working days). We ship by Australia Post Express to customers within Australia and ship by Australia Post International with tracking to all international customers. Please see our shipping page for detailed expected shipping time.
Will my order arrive safely?
Yes, we guarantee that your order will arrive safely via our CosplayLens Peace of Mind Shipping Guarantee which you can read more on our Shipping page.
When will my order arrive?
Most orders are shipped within 1-3 business days after it has been paid for and the shipping time will depend on the shipping method selected. If you are in Australia, shipping time by Australia Post Express is around 1-3 business days after it has been posted. Please see the Shipping page for more information.
Which payment methods do you accept?
We accept Visa, Mastercard and most credit/debit cards. We also accept online bank transfer if you are in Australia.
Will my payment information be safe?
Yes, your payment information will be securely processed through our authorized merchant account provider and we do not keep any sensitive card details to protect your security.
Are your lenses safe?
Cosplay Lenses only carry safe and premium quality lenses certified/approved by US FDA, KFDA, ISO, GMP and/or CE Europe. All lenses are completely sterile. Please note that as a kind reminder, proper use and care of your lenses is needed to keep the lenses continuously clean and safe to wear. Multipurpose contact lens solution must be used to rinse and store the lenses each time they are used. Water must not be used for storing lenses as water potentially contains bacteria. There are no lenses in the world that can remain clean and safe they are not properly cleaned or cared for after opening/used. Please read and follow the wear and care guide which is sent along with your order which explains how to wear and care for your lenses.
Are your lenses reusable?
Yes, all of our lenses are reusable and are yearly lenses unless otherwise stated. Do note that to be able to use them to their full lifespan, they must be taken care and cleaned properly. This includes rinsing and storing them with fresh multipurpose contact lens solution each time they are being used.
Are the price shown for 1 pair or 1 lens?
The prices shown here are for 1 pair of lenses (2 lenses). You will also receive a contact lens case for free with every pair of lenses.
I have not worn lenses before. What are your recommendations?
While a huge majority of people have no problems wearing lenses, we recommend that you have your eyes checked with an optometrist if you have not wear lenses before.
How do I clean and store the lenses?
After washing your hands with soap and drying your hands with a lint-free towel, rinse the lenses thoroughly with multipurpose contact lens solution (which you can buy from any chemist/pharmacy) on both sides. While rinsing, rub the lens very gently to clean it (if you are not gentle, the lens can be easily scratched by your fingernail). After you have rinsed and cleaned it, store the lenses in the lens case provided and fill it full with multi-purpose contact lens solution. Close the lens case as tight as possible and keep it in a clean place. Never use water to rinse or store the lenses as water contains contaminants which can affect the safety and comfort of your lenses and water is also not able to disinfect your lenses unlike multi-purpose contact lens solution.
Can I use my lenses if they are dried up?
As mentioned above, once opened, lenses need to always be stored with multi-purpose contact lens solution (not water) and the lens case has to be closed tightly to prevent the lenses from drying up after a long time. Even if you are not using it for a few months, the solution in the lens case should be replaced with new solution to keep your lenses full of fresh solution in the lens case. In an unfortunate event you forgot to do that and your lenses dried up, they cannot be used again and have to be discarded.
Will the color of the lenses look perfectly the same as displayed in the photos?
The lenses we ship to you will be the same brand, design and model as the ones displayed here, While we do our best to get and display the actual lens photo with the most accurate color to the actual lens, your computer/mobile screen type and screen settings can sometimes cause the photo to have a higher/lower brightness and higher/lower contrast. Just as an example, if your screen is brighter, the lens will look lighter than the actual lens and as such, the actual lens that arrive you might look darker than you expected. Therefore, please understand that as much as we want to get the color to display as accurately as possible to everyone's computer/mobile, a completely perfect accuracy if not possible as everyone's computer/mobile screen do not have the exact same brightness, contrast, type and settings. To help our customers have a general visualisation of how the lenses might look when worn, we also may have photos of models/people wearing the actual lenses. However, please note that when you wear it, the color might not look exactly the same as someone else as everyone's natural eye colour is different which can slightly affect the looks of the lens when worn.
Which styles and colours should I use?
We have 2 main types of lenses which are Premium Cosplay and Premium Natural series.
Here are the differences between our Premium Cosplay VS Premium Natural Series Lenses:
Premium Cosplay series
- Very vibrant and intense colors
- Opaque/solid colors
- Great for cosplay, parties and events especially if you need the superhero, anime, zombie or just the special look
- Great if you simply need a more intense and vibrant color especially if you have darker eyes
(Our Premium Cosplay lens colors are very vibrant and intense and will stay vibrant on your eyes unlike cheap or standard quality lenses)
Premium Natural series
- Very natural colors and designs
- Semi-transparent colors (the purpose is so that the lens color would naturally blend with your natural eye color to give the most natural look)
- Great for wearing any day, whether to work or play
- Great if you want very beautiful looking eyes that look very natural (If you have medium or light eye colors, these lenses will show up on eyes as medium tone. If you have dark eye color (for example dark brown), these lenses will show up on your eyes as dark tone)
Need a Recommendation?
If you are not sure whether a particular lens will show up well on your eyes or if you need help to pick the designs and colors which are best for you, feel free to message us your needs and we can give you recommendations based on your needs and natural eye color. If you like, you can also send us your photo via our contact us form so that we can recommend based on your natural eye colour :)